Responsible Gaming

1. Our Commitment

At EspaceJeeux, we are committed to providing a safe and enjoyable gaming experience. We believe that playing lotteries should be a fun form of entertainment, not a source of financial or personal harm. Our Responsible Gaming page is designed to offer you the tools and resources needed to play responsibly.

2. Setting Your Limits

One of the most effective ways to maintain control is to set personal limits. We offer various tools to help you manage your gaming habits:

Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly).
Spend Limits: Control the total amount you can spend on tickets within a set timeframe.
Session Time Limits: Set a reminder to notify you when you have been playing for a certain duration.

You can access and adjust these limits in your account settings at any time. Changes to increase a limit may take effect after a cooling-off period to give you time to reconsider.

3. Self-Exclusion

If you feel that you need a break from gaming, our self-exclusion option allows you to temporarily or permanently close your account. During this period, you will be unable to log in, deposit funds, or purchase tickets. To initiate self-exclusion, please contact our support team.

4. Signs of Problem Gambling

It can sometimes be difficult to know when gaming is no longer a healthy pastime. Here are a few signs that may indicate a need to reconsider your gaming habits:

Spending more time or money than you can afford on gaming.
Feeling irritable or restless when you try to cut down or stop.
Lying to family and friends about your gaming activities.
Chasing losses to win back money you have lost.
Borrowing money to gamble or pay off gambling debts.

5. Seeking Help

If you or someone you know is struggling with gambling, please know that help is available. There are numerous organizations dedicated to providing confidential support and resources.

If you need support regarding gambling concerns, contact:

Jeu Responsable Québec – 1-800-461-0140

For other resources in Canada:

• Problem Gambling Helpline: 1-800-461-0140
• Gamblers Anonymous Canada: Visit their website to find a local meeting near you.
• Centre for Addiction and Mental Health (CAMH): www.camh.ca/en/health-information/mental-illness-and-addiction-index/problem-gambling